Clayton Road Doctors is a Mixed Billing practice.

• New patients to the practice may incur a fee.
• Bulk Billing Available for children under 16, Concessions Card Holders, Disability and DVA Pensioners Card Holders
• Repeat prescriptions require an appointment.

Medical Reports and consultations concerning established Workers’ Compensation and Third Party claims will be charged in accordance with the AMA Fee List.

We ask that patients make a booking ONLINE when possible, though every effort will be made to fit patients in when possible.

Some services like pap smears, health assessments, skin checks, or if you have a number of complex concerns to discuss with your GP, may need longer appointments.

Test results are only given to the patient concerned by a doctor. However, you will generally be asked to make an appointment with your doctor to follow up.

Medical Certificates can be provided by your doctor following a consultation, unfortunately they cannot be backdated. Please try to present early in your illness should you require this service.

If you have visited our practice in the past twelve months, you can book a telehealth consultation. Please do so ONLINE. New patients must have a face to face consult with one of our GP’s in the first instance unless COVID positive.

The practitioners adhere to the AMA code of Ethics regarding Privacy and Confidentiality, please be assured that your medical records and consultations are kept in the strictest confidence.

Please ask the reception team for a ‘transfer of medical records’ request. This can then be provided to your previous practice / doctor.

All pathology tests require a referral from your GP. We encourage you to have this ready when appearing at the pathology collection centre for your pathology test. Some pathology tests, such as pregnancy glucose tolerance testing, require you to book with pathology.

Work cover patients will be treated the same as regular patients. Please notify your employer before your first consultation so they may provide you with a claim number related to your current case.

Specialists typically require a referral letter from a GP. Please make an appointment with a GP first to ask about a referral letter; your GP will advise you accordingly. Please note, specialist referrals cannot be backdated, and you will need to discuss with your specialist any charges with them directly.

Our communications Policy details how and when we receive and return telephone calls and electronic communication.

We will not disturb a doctor during a consultation. We will let the doctor know if a patient has contacted the practice for them and will respond appropriately.

Please note emails are there for administrative purposes. We will not disclose personal information over email and will not use this method to book or cancel appointments.

We may get in touch with you via SMS or email to update you with general information about our practice or health services for your information. Any generic email communication to you is done using only a name and email, for the purposes of these communications, please be advised that no further information is stored.

If you are unsatisfied with any aspect of our practice or your consultation, complaints can be made by completing a ‘feedback form’ available in the waiting room, completing a formal ‘complaints’ form available at the reception desk, discussing your concerns directly with the Practice Manager, ‘LEAVE FEEDBACK’ on the link below, or contacting the VIC Health Services Commissioner on 1300 582 113.