North Ryde Family Medical Practice is a Private Billing practice. IMPORTANT: Please note the update to fees at top of the page effective from 1 June 2023.

• The standard consult fee is $85 (medicare rebate:  $39.75).
• The long consult fee is $130 (medicare rebate:  $76.95).

Bulk Billing Available for children under 17 years of age, Pensioners, DVA Health Care cardholders, except Saturday, effective from 1 June 2023.

• Standard Fee Concession of $65.00 (medicare rebate $39.75) out of pocket 25.25.
• Long Appt Fee Concession of $100.00 (medicare rebate $76.95) out of pocket $28.05.

A full breakdown of fees is available at reception.

Medical Reports and consultations concerning established Workers Compensation and Third-Party claims will be charged in accordance with the AMA Fee List.

Please check with your GP regarding any out-of-pocket expenses incurred for specialist referrals, X-rays, etc.

Test results are only given to the patient concerned by a doctor. However, you will generally be asked to make an appointment with your doctor to follow up.

Medical Certificates can be provided by your doctor following a consultation, unfortunately they cannot be backdated. Please try to present early in your illness should you require this service.

If you have visited our practice in the past twelve months, you can book a telehealth consultation. Please do so ONLINE. New patients must have a face to face consult with one of our GP’s in the first instance.

The practitioners adhere to the AMA code of Ethics regarding Privacy and Confidentiality, please be assured that your medical records and consultations are kept in the strictest confidence.

Please ask the reception team for a ‘transfer of medical records’ request. This can then be provided to your previous practice / doctor.

Walk-in patients are welcome. However, we recommend that you make a booking as appointments are prioritised for these patients.

Work cover patients will be treated the same as regular patients. Please notify your employer before your first consultation so they may provide you with a claim number related to your current case. You can then make a booking online for a GP consult, which will be conducted via Telehealth (phone or video call) from within the safety of your own home.

Home visits are available however, the practice will determine whether they are safe and reasonable. Please speak with reception regarding your circumstances.

Specialists typically require a referral letter from a GP. Please make an appointment with a GP first to ask about a referral letter; your GP will advise you accordingly.

Our communications Policy details how and when we receive and return telephone calls and electronic communication.

We will not disturb a doctor during a consultation. We will let the doctor know if a patient has contacted the practice for them and will respond appropriately.

Please note emails are there for administrative purposes. We will not disclose personal information over email and will not use this method to book or cancel appointments.

We may get in touch with you via SMS or email to update you with general information about our practice or health services for your information. Any generic email communication to you is done using only a name and email, for the purposes of these communications, please be advised that no further information is stored.

Our communications Policy details how and when we receive and return telephone calls and electronic communication.

We will not disturb a doctor during a consultation. We will let the doctor know if a patient has contacted the practice for them and will respond appropriately.

Please note emails are there for administrative purposes. We will not disclose personal information over email and will not use this method to book or cancel appointments.

We may get in touch with you via SMS or email to update you with general information about our practice or health services for your information. Any generic email communication to you is done using only a name and email, for the purposes of these communications, please be advised that no further information is stored.

If you are unsatisfied with any aspect of our practice or your consultation, complaints can be made by completing a ‘feedback form’ available in the waiting room, completing a formal ‘complaints’ form available at the reception desk, discussing your concerns directly with the Practice Manager or contacting the NSW Health Services Commissioner on (02) 9219 7444.