Randwick Medical is a Private Billing General Practice.

• Please note our standard consult fee on a Monday – Friday is $95, which, after the medicare rebate is applied, becomes a $53.80 GAP.
• Our long consult fee on a Monday – Friday is $145, which, after the medicare rebate is applied, becomes a $65.3 GAP.
• A full breakdown of fees is available at reception. 
• DVA, Disability & Aged Pensioner Cardholders are bulk billed except on Saturdays.
• Saturday fee is $100 and no bulk billing is available.
• Fees are payable at the time of consultation by credit card or EFTPOS.
• We can process your claim through Medicare online. Your refund will be deposited into your nominated bank account within 24 hours.

Health care card holders & Children under 10 years of age will incur a Reduced fee, your fees are below, except on Saturdays when no bulk billing is available:

Please contact Reception at Ph: 02 9399 6327 if you are unsure about the fees.

Patients with COVID-19 are required to have telehealth appointments, this can be bulk-billed if you have had an in-person consult at the practice in the past 12 months.

We do standard 15-minute appointments. Some services like pap smears, health assessments, skin checks, or if you have a number of complex concerns to discuss with your GP, may need longer appointments.

Test results are only given to the patient concerned, you will generally be notified if you need to make an appointment with your Doctor to follow up.

Medical Certificates can be provided by your doctor following a consultation, this can be an in-person appointment or Telehealth. Please understand they cannot be backdated. so it is important you make an appointment early in your illness should you require this service.

Under the current COVID-19 Pandemic conditions, Telehealth consults are available and can be booked online via our website or by calling our practice.

The practitioners adhere to the AMA code of Ethics regarding Privacy and Confidentiality, please be assured that your medical records and consultations are kept in the strictest confidence.

Please ask the reception team for a ‘transfer of medical records request. This can then be provided to your previous practice/doctor. Charges for this service may apply.

All pathology tests require a referral from your GP. We encourage you to have this ready when appearing at the pathology collection centre for your pathology test. Some pathology tests such as pregnancy glucose tolerance testing do require you to make a booking with pathology.

Work cover patients will be treated the same as regular patients. Please notify your employer before your first consultation so they may provide you with a claim number related to your current case. You can then make a booking online for a GP consult, which will be conducted via Telehealth (phone or video call) from within the safety of your own home.

Specialists typically require a referral letter from a GP. Please make a Telehealth appointment with a GP first to ask about a referral letter; your GP will advise you accordingly and if you are required to come into the practice.

Our communications Policy details how and when we receive and return telephone calls and electronic communication.

We will not disturb a doctor during a consultation. We will let the doctor know if a patient has contacted the practice for them and will respond appropriately.

Please note emails are there for administrative purposes. We will not disclose personal information over email and will not use this method to book or cancel appointments.

We may get in touch with you via SMS or email to update you with general information about our practice or health services for your information. Any generic email communication to you is done using only a name and email, for the purposes of these communications, please be advised that no further information is stored.

If you are unsatisfied with any aspect of our practice or your consultation, complaints can be made by completing a ‘feedback form’ available in the waiting room, completing a formal ‘complaints’ form available at the reception desk, discussing your concerns directly with the Practice Manager or contacting the NSW Health Services Commissioner on (02) 9219 7444.