We operate a bulk billing practice. A copy of our fee schedule and billing policy is located at reception. All patients will need to finalise their accounts at the time of consultation. Our reception staff can help you claim your Medicare Rebate on same day service through the practice. Some Medicare-related consultations and most home visits are bulk billed to Medicare for some doctors. Most pathology or x-ray services you may require are also bulk billed.  To be bulk billed it is essential that you bring with you a current Medicare card and pension card or concession card.  Patients without a current Medicare card will be charged a $50 fee for a standard consultation which must be paid at the time of the consultation, Longer appointments will incur additional fees.  Some services, including medical screenings for work or vehicle licenses, cannot be billed to Medicare and will incur an additional fee.

Please note if you fail to attend your appointment and have not cancelled, you will be charged a Did Not Attend Fee of $50.00.

We ask that patients make a booking ONLINE, though every effort will be made to fit patients in when possible.

We do standard 15-minute appointments.

Some services like pap smears, health assessments, skin checks, or if you have a number of complex concerns to discuss with your GP, may need longer appointments.

Test results are only given to the patient concerned by a doctor. However, you will generally be asked to make an appointment with your doctor to follow up.

Medical Certificates can be provided by your doctor following a consultation, unfortunately they cannot be backdated. Please try to present early in your illness should you require this service.

If you have visited our practice in the past twelve months, you can book a telehealth consultation. Please do so ONLINE. New patients must have a face to face consult with one of our GP’s in the first instance.

The practitioners adhere to the AMA code of Ethics regarding Privacy and Confidentiality, please be assured that your medical records and consultations are kept in the strictest confidence.

Please ask the reception team for a ‘transfer of medical records’ request. This can then be provided to your previous practice/doctor.

All pathology tests require a referral from your GP. We encourage you to have this ready when appearing at the pathology collection centre for your pathology test. Some pathology tests, such as pregnancy glucose tolerance testing, require you to book with pathology.

Work cover patients will be treated the same as regular patients. Please notify your employer before your first consultation so they may provide you with a claim number related to your current case.

Specialists typically require a referral letter from a GP. Please make an appointment with a GP first to ask about a referral letter; your GP will advise you accordingly. Please note, specialist referrals cannot be backdated, and you will need to discuss with your specialist any charges with them directly.

If you have had an x-ray the films can be collected at the reception desk for you to keep.  If you are referred to a specialist in relation to these x-rays you will need to take the films with you to your appointment.

All results must be reviewed by a GP before being given to the patient. In the event that your GP requests an appointment or specific information is to be given regarding your results, the practice nurse (or receptionist) will attempt to contact you either via text or phone call over supplied contact numbers on at least three occasions after which a registered mail is sent to the patient with the doctor’s consent. Should the matter be of urgency or importance, multiple attempts to contact you will be made and documented.

We may not always call you to give you test results, but if you don’t hear from us you are more than welcome to see one of our nurses or call for your results. Please be aware, test results are confidential and will only be given to you directly, unless you give permission for your doctor to communicate them to another person on your behalf.

Our practice is committed to preventative care and has a system of registering patients for recall for clinically significant results and preventative advice.  We also participate in the use of registers in national/state reminder systems. We may issue you with a reminder notice from time to time as appropriate. Please advise the receptionist / viz. your Patient Registration form if you do not wish to participate in these programs.

Are you interested in receiving reminders by SMS or email?  If so, leave your mobile number and email address with our Receptionist

Our communications Policy details how and when we receive and return telephone calls and electronic communication.

We will not disturb a doctor during a consultation. We will let the doctor know if a patient has contacted the practice for them and will respond appropriately.

Please note emails are there for administrative purposes. We will not disclose personal information over email and will not use this method to book or cancel appointments.

We may get in touch with you via SMS or email to update you with general information about our practice or health services for your information. Any generic email communication to you is done using only a name and email, for the purposes of these communications, please be advised that no further information is stored.

If you are unsatisfied with any aspect of our practice or your consultation, complaints can be made by completing a ‘feedback form’ available in the waiting room, completing a formal ‘complaints’ form available at the reception desk, discussing your concerns directly with the Practice Manager, in the ‘FEEDBACK’ link below, or contact the Health Complaints Commissioner on 1300 582 113.