Doctors @ Underwood is now a mixed billing practice. The standard consult fee is $60.

• Bulk Billing available for Healthcare Card Holders, Pensioners and DVA Card Holders, as well as children aged 0-16.
• Private fees may apply to all other patients. A full breakdown of fees is available at reception.
• Patients without a current Medicare card are requested to pay at the time of consultation. Information on the current private fees charged is available at reception.
• Medical Reports and consultations concerning established Workers Compensation and Third Party claims will be charged in accordance with the AMA Fee List.
• Please check with your GP regarding any out-of-pocket expenses incurred for specialist referrals, X-rays, etc.

With the current challenges of COVID-19 in mind and our patients’ needs; we ask that patients CALL our practice or making a booking ONLINE.

One appointment per patient is required. Children under 16 must be accompanied by a parent or guardian. A non-cancellation fee may apply if you do not attend an appointment. Two hours notice of cancellation is required.

We do standard 10 minute appointments. Some services like pap smears, health assessments, skin checks, or if you have a number of complex concerns to discuss with your GP, may need longer appointments.

Test results are only given to the patient concerned by a doctor. However, you will generally be asked to make an appointment with your doctor to follow up.

Medical Certificates can be provided by your doctor following a consultation, unfortunately they cannot be backdated. Please try to present early in your illness should you require this service.

You need to make an appointment to see a doctor for all scripts. If you have lost your script the doctor will decide if another can be issued without an appointment; a $15 administration fee may be charged.

If you have visited our practice in the past twelve months, you can book a telehealth consultation. Please do so ONLINE. New patients must have a face to face consult with one of our GP’s in the first instance.

The practitioners adhere to the AMA code of Ethics regarding Privacy and Confidentiality, please be assured that your medical records and consultations are kept in the strictest confidence.

Please ask the reception team for a ‘transfer of medical records’ request. This can then be provided to your previous practice / doctor.

All pathology tests require a referral from your GP. We encourage you to have this ready when appearing at the pathology collection centre for your pathology test. Some pathology tests, such as pregnancy glucose tolerance testing, require you to book with pathology.

Work cover patients will be treated the same as regular patients. Please notify your employer before your first consultation so they may provide you with a claim number related to your current case.

Specialists typically require a referral letter from a GP. Please make an appointment with a GP first to ask about a referral letter; your GP will advise you accordingly. Please note, specialist referrals cannot be backdated, and you will need to discuss with your specialist any charges with them directly.

Our communications Policy details how and when we receive and return telephone calls and electronic communication.

We will not disturb a doctor during a consultation. We will let the doctor know if a patient has contacted the practice for them and will respond appropriately.

Please note emails are there for administrative purposes. We will not disclose personal information over email and will not use this method to book or cancel appointments.

We may get in touch with you via SMS or email to update you with general information about our practice or health services for your information. Any generic email communication to you is done using only a name and email, for the purposes of these communications, please be advised that no further information is stored.

We are constantly striving to improve the quality of our service. We value your input, and any suggestion that you may have that could assist the practice in enhancing the quality of our service will be reviewed. If you have a problem we would like to hear about it. Please feel free to talk to the Practice Manager or you may prefer to write to us, or ‘LEAVE FEEDBACK’ on the link below. We take your concerns, suggestions and complaints seriously. We believe that problems are best dealt with within the practice. However, if you feel there is a matter you wish to take up outside the practice, you may contact The Office of the Health Ombudsman, PO Box 13281 George St, Brisbane QLD 4003, or call 133 646, Monday to Friday from 9am to 5pm